Shipping and Delivery

We’re currently delivering to all destinations. Learn more about service and delivery during COVID-19.

NZ Delivery Times

We’re operating safely with contactless delivery. We aim to dispatch all NZ orders placed before 1pm Mon-Fri on the same day. Orders placed after 1pm are expected to be dispatched the following working day. As soon as your order has been packed and dispatched we will email you with your parcel’s tracking number to track with Aramex. We’ll keep you updated about the status of your parcel so you know when it’s with Aramex and when it’s out for delivery. Thanks for your patience while our team process and pack orders in a safe way.

Auckland Delivery Times

Aramex are currently experiencing delivery delays within Auckland. Please allow extra time for your order to arrive, and stay updated with your delivery status by tracking your parcel with Aramex.

NZ Rural Delivery Times

For rural addresses in NZ, please allow for an extra 1-2 days for delivery.

parcel with Aramex.

Free Delivery

We offer free delivery within New Zealand on all orders over $100 NZD. For orders under this amount, postage is just $5.00

Order Tracking

To track your order, simply enter your order’s tracking number on the Aramex Tracking Tool. We’ll email you your tracking number as soon as your order has been packed and is ready for collection by our courier.

Product Delivery Errors

All delivery errors must be reported within 1 day of the date of delivery. All orders go through a rigorous checking system before being packed and leaving our warehouse. If you have not received your order within 7 days of the dispatch date, please contact us with your order number. If you notify us after these 7 days then we will not be responsible for its location, and we may not be able to claim for the parcel if it is lost or stolen.

If you have received your parcel in a poor or damaged condition or have items missing, Please make sure you keep any damaged items and packaging in the same condition as they are received, and take a photo if possible. This can assist us in making a claim with the courier.

Please note you will need to contact us within 7 days of your parcels delivery date for us to be able to assist you.